Terms and Conditions of Luckycrew Casino

1. About Us and Licensing

Luckycrew Casino is operated by Win Top Ltd, company registration No. 16122. The registered address is Hamchako, Mutsamudu, Autonomous Island of Anjouan, Union of Comoros. We operate under the Anjouan Gaming Authority B2C Internet Gaming Licence, licence number ALSI-202509029-FI1. Our licensed services include casino games and the other gaming products described on our website. These terms apply to your relationship with us when accessing those services.

2. Eligibility and Account Registration

You must meet our eligibility requirements to register with Luckycrew Casino.

By registering, you confirm that:

• You are at least 18 and meet any higher legal gambling age applicable where you live.
• You register for yourself, not for another person.
• Your registration details are accurate and current.
• You will maintain only one account per person.
• You may lawfully access our services where you live.

Provide the details requested in the registration form and keep your login credentials private. Full age and identity verification is required before depositing. Under the Luckycrew Casino terms and conditions, we may verify your identity at any stage and suspend access until verification is complete. You remain responsible for keeping your account information current.

3. Deposits, Withdrawals and Payment Methods

3.1 Deposits

The minimum deposit at Luckycrew Casino is £21. Available payment methods include Bitcoin, Visa, Faster Payments, Mastercard, Paysafecard, Ethereum (ETH), Paypal, Boku, Tether (USDT), Skrill, TrueLayer, Neteller, Apple Pay and Google Pay. Use only payment methods in your own name. Card and listed electronic wallet deposits are instant; cryptocurrency deposits depend on network confirmation. Account currencies include USD, CAD, EUR, AUD, BDT, BGN, CHF, CZK, DKK, HUF, NOK, NZD and PLN.

3.2 Withdrawals

Withdrawal times at Luckycrew Casino depend on the payment method. Visa and Mastercard take 1–3 business days. Skrill, Apple Pay, Google Pay and Revolut take up to 24 hours. Supported cryptocurrency withdrawals take up to 2 hours. These include BTC, ETH, USDT, LTC, TRX and DOGE. Where possible, payouts return to the deposit method. Withdrawal availability remains subject to verification and the method available to your account.

3.3 Withdrawal Limits

Under the Luckycrew Casino terms and conditions, withdrawal limits depend on your selected payment method and account status. Consult the applicable account information before requesting payment. Loyalty progression includes higher withdrawal limits and priority withdrawals at qualifying levels. The benefits associated with your current tier determine the privileges available to you.

3.4 Verification Before Payouts

Identity checks must be complete before a payout requiring verification can proceed. We may request proof of identity, age, address and payment method ownership. Luckycrew Casino may request additional documents where applicable law or our checks require them. A withdrawal awaiting required verification remains pending until those checks are complete.

4. Bonuses and Promotions

Every Luckycrew Casino promotion has its own conditions, which apply together with these terms and govern eligibility and reward use.

4.1 Welcome Package

The welcome package totals up to £1,300 and 100 Free Spins across three deposits. The separate deposit offers below specify their respective percentages, maximum bonuses, qualifying deposits and Free Spins allocations.

4.2 First Deposit Bonus

The first deposit bonus provides 100% up to £420 and 50 Free Spins. The minimum qualifying deposit is £21. Free Spins are for Burning Chilli X.

4.3 Second Deposit Bonus

The second deposit bonus provides 55% up to £420 and 50 Free Spins. The minimum qualifying deposit is £21. Free Spins are for Gold Rush with Johnny Cash.

4.4 Third Deposit Bonus

The third deposit bonus provides 100% up to £420. The minimum qualifying deposit is £21. This stage of the welcome package does not include Free Spins.

4.5 High Roller Bonus

The high roller bonus provides 50% up to £420 for casino play. It is intended for high-deposit players and requires a minimum deposit of £250.

4.6 Weekly Cashback

Weekly cashback is available every Monday. The applicable rates are 5% for Grade 1, 6% for Grade 2, 8% for Grade 3, 10% for Grade 4 and 12.5% for Grade 5. Grade-specific reward caps apply.

4.7 VIP Cashback

VIP cashback provides a rate of up to 25%. The reward is subject to the maximum applicable to this promotion. Eligibility and the relevant reward conditions are set out with the offer.

4.8 Weekly Live Casino Rakeback

Weekly live casino rakeback is available every Tuesday. Gold level receives 4% and Platinum level receives 5%. The reward applies to Live Casino and is credited as bonus balance.

4.9 General Bonus Rules

The Luckycrew Casino terms and conditions apply alongside the conditions displayed with each offer. Read those conditions before participating, including any requirements governing the use of the reward. We may change or withdraw a promotion as its terms and applicable law allow. Conditions specific to one promotion do not automatically apply to another.

4.10 Bonus Abuse

Promotional participation at Luckycrew Casino must comply with the relevant offer conditions.

Prohibited practices include:

• Creating multiple accounts to claim the same offer repeatedly.
• Using betting patterns designed to use bonus funds without risk.
• Exceeding a maximum bet specified by the promotion.
• Delaying bonus features until wagering is complete.
• Claiming offers using another person’s details.

We may cancel bonus funds and related winnings, and restrict or close the account, as the promotion terms and law permit.

5. Games and Software Providers

Game-specific rules govern participation at Luckycrew Casino. Our catalogue contains 14 000+ games and includes Slots, Live Casino, Roulette, Blackjack, Baccarat, Video Poker, Bingo, Keno, Jackpot Games, Crash Games, Craps / Dice, Scratch Cards, Virtual Sports and Esports. Providers include NetEnt, Evolution, Pragmatic Play, Play’n GO, Nolimit City, Playtech, Novomatic, Quickspin, Thunderkick and Betsoft. Supplier licensing may restrict game availability by location. If a game malfunctions, affected rounds and payouts are void.

6. Responsible Gambling

The Luckycrew Casino terms and conditions treat gambling as adult entertainment, not a source of income. Consider the effect of your play on your finances and personal circumstances. Do not gamble money needed for essential expenses or regard further play as a way to recover losses. Independent assistance is available from GambleAware, GamCare on 0808 8020 133, and Gordon Moody. A player subject to a time-out or self-exclusion cannot play or claim promotions.

7. VPN and Prohibited Use

Using a VPN, proxy or other tool to conceal your location or bypass restrictions at Luckycrew Casino is prohibited.

Other prohibited activities include:

• Using another person’s account or payment method.
• Fraud and money laundering.
• Bots and automated play.
• Exploiting software errors.
• Collusion between players.
• Interfering with website security.

We may restrict or close an account and withhold funds linked to a breach, as applicable law and these terms permit.

8. Platform Access

Luckycrew Casino supports mobile play alongside browser access. Use the account information and game availability displayed when accessing the platform. Individual games remain subject to their own operating requirements and rules. Access through a mobile device does not alter the eligibility, payment, verification or promotional conditions applicable to your account.

9. Loyalty Programme

The Luckycrew Casino terms and conditions also apply to loyalty participation. Tiers are Bronze, Silver, Gold and Platinum, with deposit and wagering points supporting progression. Eligible casino games contribute, and rewards are credited weekly on Friday. Benefits progress from milestone rewards and Free Spins to cashback, rakeback, higher withdrawal limits, priority withdrawals and VIP Manager access. Tournament promotions include Big Adventures, Jackpot Promotion, Drops Frenzy Fest and Big Sunday Blast. We may change the programme as its terms allow.

10. Governing Law, Disputes and Changes to These Terms

The law that applies to our licence governs these terms. Complaints concerning Luckycrew Casino must first be submitted to support@luckycrewcasino.org.uk. Describe the issue and the account or transaction concerned so that it can be considered. We may amend these terms, subject to applicable law. The current version is always published on this page. Continued use following a change constitutes acceptance where the law permits, without overriding rights that applicable law protects. Questions about these terms go to support@luckycrewcasino.org.uk.